Privacy Policy & GDPR

GDPR Policy


GDPR Privacy Policy Statement


This GDPR (EU) policy statement applies solely to users accessing this site from countries that adhere to General Data Protection Regulation (GDPR) (EU) 2016/679 laws.


Rights to privacy


VEGA srl  (“VEGA ”) is the solely owner and administrator of the website www.vegacer.com and understands the importance of protecting individual’s rights to privacy. This policy sets out how we aim to protect the privacy of any personal information that you, a member of the EU, discloses to us while visiting the website at www.vegacer.com  (”Website”).

Given that we conduct business within the EU, we have done our best to comply with the recent General Data Protection Regulation (GDPR) (EU) 2016/679 laws and have since updated our privacy policy accordingly.

Our policy may continue to be updated from time to time.


A Summary of VEGA ’s Privacy Policy


This document refers to the company, VEGA website - www.vegacer.com and all software created by, maintained by, resold by, licensed to and developed by VEGA  website. Explicitly this refers to our website  www.vegacer.com

VEGA  provides a service to Users. In order to facilitate the use of the portal, our software is required to collect and store the personal data of these Customers who sign up to our software through the Website.

For data stored on our platform, VEGA  will access the Users information for support purposes only. Additionally, upon being given a User’s express consent to do so, we may also access this data to send targeted emails.

We do not share Customers personal data with your direct competitors. Nor do we share User’s personal data.

VEGA website - www.vegacer.com uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to respond to your enquiry.


VEGA as Data Controller


VEGA  acts as Data Controller for potential and existing Users information. This means that when a client makes an enquiry with us or becomes a contracted client, we store certain information about them. We use third party platforms to gather and collect this information. Information about these third parties has been detailed below.


VEGA  Marketing and Data Opt-In


We use third parties to ensure the safe storage of your information for communication and legal purposes. We have done our due diligence to ensure that these third parties conduct business in ways that are compliant with the GDPR.


Personal Data Stored on our CRM ( “Computer Remote Machine” )


We use a third-party CRM to securely store client information in order to better serve our prospective and existing clients. For Users, information stored in our CRM includes, but is not limited to:

  • First and Last name for data integrity and security purposes;
  • Email address as a primary method of contact;
  • Telephone number as a secondary method of contact;

For Users  in our CRM who have not expressly provided a physical or mailing address, and if we need to get in touch, it will be assumed that the contact details is as per the company or private  information displayed on public sources such as the relevant company website, social media and/or listed company check websites.


Personal Data Stored for Email Marketing


We use a third-party email provider to send marketing emails to our customers. Clients may also be tagged into platform specific groups for relevant contact when there is a legitimate reason to do so.

For individuals wishing to sign up to our mailing lists, you must do so by expressly opting in on our website. VEGA  will send marketing emails to clients only when a legitimate interest has been expressed. Interest may be expressed by clicking on Yes on our newsletter sign up question “Join our Newsletter? “.

Information stored on our email marketing lists include:  

  • First name for data integrity and customer identification purposes;
  • Last name for data integrity and customer identification purposes ;
  • Email addressas a primary method of contact;

We also use an additional third-party platform to ensure the automated and safe transfer of personal information between our CRM and email marketing platform.

We have done our due diligence to ensure that any third-party platforms that we use continue to adhere to standards set by the GDPR.

VEGA website – www.vegacer.com does not provide Client information to third party affiliates for marketing purposes of any kind, unless we have the express written consent of that client. Out of respect for your privacy, you may choose to stop receiving our marketing emails by clicking the unsubscribe links included in these emails, or by contacting us at mail@vegacer.com

VEGA website - www.vegacer.com  has, to the best of our ability, done our best to ensure that the third parties we use continue to adhere to standards set by the GDPR. We do our best to ensure that your data is handled with respect and will only send you information we have deemed to be of legitimate interest to you and your business. You may opt out of these services at any time by getting in touch using the details listed in this Privacy Policy.

Only approved staff-members have access to the personal data and information of the client details listed above.


Can you access the personal information about you that VEGA  holds?


Under the GDPR, you have the right to access your personal information that is collected and held by VEGA  . All individuals can request to access the data we may hold about them. They may also ensure that it is current, collect and complete. An individual may also request to opt-out and revoke their express consent at any time. An individual may also request that specific data relating to them can be updated, modified and deleted. If your personal information is out-of-date or incorrect, you may inform us of this and we will correct it for you. If, at any time, you would like to access the personal information about you please contact us at:  mail@vegacer.com 

All requests for access or amendments to personal information:

  • will be treated seriously;
  • will be dealt with promptly and in a confidential manner;
  • will not affect your existing obligations or affect the commercial arrangements between you and VEGA website - www.vegacer.com, if applicable.

 To obtain access to, or to amend, your personal information, you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected. 


VEGA  as Data Processor


VEGA website – www.vegacer.com acts as Data Processor for our contracted clients when they use our website www.vegacer.com. For the bidders who sign up to our platform, our contracted clients act as Data Controllers for these individuals. VEGA website - www.vegacer.com will do our best to ensure that data is processed in the platform according to GDPR guidelines.

As Part of our GDPR duties, online auction platform users must be aware of the following:

  1. VEGA  does share any data collected within our platform.
  2. VEGA  does not access customer information unless it is explicitly requested by the end-customer themselves via a support request.
  3. The platform provides numerous opportunities for Customers to expressly opt-in to email marketing.
  4. The platform allows users to expressly opt in to certain marketing communications in a way that complies with GDPR responsibilities.
  5. We protect users’ data within our system by using appropriate security, including protection against unauthorized or unlawful access as well as including accidental loss, destruction or damage.
  6. Any parties related to VEGA website - www.vegacer.com will only ever access users information stored within the system in response to a support issue that cannot be resolved internally.


Personal Data Stored on our  website - www.vegacer.com


When Customers sign up to use our website - www.vegacer.com, they will be required to provide Personal Data. The following is an exhaustive list of the data that will be requested when Customers sign up to our website - www.vegacer.com:

  • Username: a unique reference for a user’s account. It is used to identify clients using the system. It may also be used in order to locate an account for support purposes. Usernames are unique and cannot be edited once an account is created for data integrity purposes.
  • Email address:a valid email address is required so that an account activation link can be sent to a bidder’s account. For data integrity and security, the activation email link must be clicked in order to activate an account. Otherwise the user account cannot be used without manual activation from an administrator.. Explicit consent is required for users to be contacted by email marketing.
  • Full name:we require a user’s full name for data integrity and security purposes. It may also be used where any contact of legitimate interest is required
  • Telephone contact details:We require users to enter their telephone contact details for security and data integrity purposes. This data may be used to contact you when there is a legitimate reason to do so (i.e. support).
  •  

Do we disclose your personal information to any third parties?


We do not sell or share any of the personal data you provide to us. However, we may disclose your personal information to our related entities.

VEGA website -www.vegacer.com will not disclose client data unless required for a legitimate support purpose or software issue relating to a specific client account that cannot be rectified by VEGA website - www.vegacer.com directly. We do not provide any other form of third-party access to Customer or Client information.


What kinds of personal information does VEGA collects?


General


Generally, the kinds of personal information we collect are your name,  organization, address, telephone and fax numbers and e-mail address. In some circumstances, we may also hold other personal information provided by you, provided by public sources such as our website. This has been detailed in more detail above. You may request a copy of the information we hold about you at any time by using the contact details found within this policy.


Cookies


Our website uses cookies to deliver you personalized content and personalized ads. We also use cookies to analyse our website traffic. Before a cookie is placed on your browser, you are provided with the option to opt-in by clicking “Accept” when prompted to do so.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from https://www.google.com/privacy.html


How does VEGA  collect personal information?


VEGA  collects your personal information when it is submitted using any of the online forms on the Website.


Why does VEGA  need personal information?


We collect this information for the purposes of:

  • providing a service for users to access (via secure login) to information relating to users’ business with VEGA ;
  • subscribing to receive VEGA  publications or on behalf of our clients; and
  • any other legal requirements.


Security of your personal information


The information collected via the Website is held in either hard copy (i.e. paper) or soft copy (i.e. with our email service provider, in our CRM) or both. VEGA  takes all reasonable steps to ensure that the personal information it holds is protected against misuse, loss, unauthorized access, modification or disclosure.


Website Cookies


Whenever somebody logs into the VEGA website - www.vegacer.com platform, cookies are automatically collected for security, monitoring and data analytics purposes. For all logged in users, this information will include storing a user’s cookie in way of an auth token, so that when a User visits the same VEGA website - www.vegacer.com User  application again within the same session, opens the application in another tab, or when a page is refreshed, we don’t need to request login credentials again.

When browsing on our website, a website visitor has to click “Accept” for a cookie to be placed on their browsers.


Links to other websites


This privacy policy is only relevant to VEGA ’s activities for customers operating within the European Union and the United Kingdom. This privacy policy is not relevant to those organizations maintaining websites to which hyperlinks are provided.


Complaints procedure


If, at any time, you are not satisfied with VEGA  website’s handling of your personal information, please let us know by using the contact details shown below. Please let us know the details of your concern, and we will investigate and attempt to rectify the issue as soon as possible. VEGA  will take all reasonable steps to provide access to your personal information within 72 business hours ( counted only in working days ) .


How to contact us


For further information or enquiries regarding the use of your personal information, or if you would like more information on our approach to privacy, please contact VEGA website www.vegacer.com  at:

  • Phone (IT): +39 0444976414
  • Company name : VEGA srl
  • Address: Via dell’Industria, 14 – Z.I. Scovizze – 36033 Isola Vicentina (VI) – ITALY
  • Email: mail@vegacer.com